Complaints against Humberside Police Authority staff / policies and practices

Humberside Police Authority’s intention is to respond positively to any complaints which are made and, in particular, if mistakes have been made to acknowledge this and aim to minimise the chances of repeating the mistake.

This section describes what you should do if you want to make a complaint because you are not satisfied with any service that you have received from Humberside Police Authority or feel that you have been unfairly treated by the Police Authority.

Who can complain?

Any member of the public, or a nominated third party such as a friend or relative, is entitled to make a complaint about Police Authority services.

What types of complaints does this section of the website cover?

You should follow the stages in this section if you believe the Authority and/or member of staff has:

Treated you unfairly
Acted in an inappropriate or discourteous manner
Provided misleading information
Failed to deliver a service

What should you do if you are unhappy with the service received from the Authority?

Humberside Police Authority has a set procedure for dealing with complaints with the intention that everyone who makes a complaint is treated equally.

Stage 1

In the first instance, please contact (by telephone/in writing/ by email) the Secretariat officer that you have already been dealing with to explain your concerns or, as an alternative, ask to speak to that officer’s line manager as most complaints can be sorted out this way.

Following this contact, the Secretariat officer will confirm in writing the outcome within 5 working days and will also confirm what (if any) further action will be taken.

If you are still dissatisfied once you have received a response then you may ask for your complaint to proceed to Stage 2.

Stage 2

If you believe that your complaint has not been satisfactorily resolved at the first stage, you can make a formal written complaint to the Authority’s Monitoring Officer*:

Kevin Sharp

Monitoring Officer

Humberside Police Authority

Pacific Exchange

HULL

HU1 1PS

Email: chiefexec@humberside-pa.karoo.co.uk

*If the complaint directly involves the Monitoring Officer, it will be investigated by another member of SMT.

Once your complaint has been received, the Monitoring Officer will arrange for it to be investigated. If you have provided contact details, then the Authority will acknowledge receipt of the complaint within 1 working day, providing the name of the Secretariat officer who will investigate your complaint and indicating the date by which you should receive a reply. This will not normally exceed 15 working days. If the officer cannot respond in this time, they will write to you explaining the reasons and then will keep you informed of progress.

The written response to you will set out the full results of the investigation and will say what action, if any, will be taken.

If, after receiving this written response, you want to pursue the complaint further you should contact the Local Government Ombudsman:

Tel. 0300 061 0614 or 0845 602 1983

Web. www.lgo.org.uk